Do you have experience of delivering a high standard of technical AV support and customer service? Do you want the opportunity to provide technical support to corporate events and programmed museum activity at the Science and Industry Museum in Manchester?
About us
The Gallery Maintenance department provides technical services across the Science & Industry Museum in Manchester by maintaining exhibits, providing AV services for events and supporting the build of new galleries and exhibitions.
We are now recruiting for a Digital Technician (Events) to join the team on a full-time, fixed term contract until March 2024.
About the role
As a Digital Technician (Events) you will be directly providing high-quality AV support to the museums calendar of corporate events and programmed museum activity. This includes setting up of Audio Visual and Live Streaming equipment for programmed and commercial events, as required, throughout the Science Museum Group.
You will provide technical advice and support to both internal and external clients demonstrating a high standard of customer service during all interactions. You will also provide technical support and advice to the museums events and sales teams and be responsible for contacting clients in relation to future bookings.
You will work closely with staff across the organisation to develop tailored AV solutions for events and coordinate resources across the Museum. You will be leading a team of Casual AV Support Technicians to deliver a high standard of technical support to live events achieving a high level of customer satisfaction, developing their skills, building a culture of excellence, collaboration and knowledge sharing.
About you
Joining us you will have demonstrable experience of delivering a high standard of technical AV support and customer service to live events. You will be a great communicator and have experience working collaboratively and instructing others in a team.
Crucially you will have experience of maintaining high AV and IT systems within an operational team in addition to possessing the motivation to uphold high standards of presentation, performance and health and safety practice, with a willingness to challenge and develop those who do not conform to those levels.
Applying
View the Vacancy Information Pack listed under ‘Attachments’ on the vacancy listing on our website for more details about the role and the application process, or click ‘Apply Online’ to submit an application.
Don’t feel you meet all of the criteria? At SMG, we are committed to building a workforce that is open for all, and welcome you to apply, even if your experience doesn’t fit perfectly. With your transferable skills, you could be the right candidate for this, or other opportunities that we have.
What we offer
Joining us as an employee, you will have the opportunity to develop your career in a world-class museum group. We know work/life balance and wellbeing is crucial to our colleagues, so we currently offer up to 25 days annual leave in addition to bank holidays; BUPA medical and dental care; employee assistance programme; enhanced contributory pension; enhanced occupational sick, maternity, paternity and adoption leave and career breaks.
‘Open for All’ is one of the Science Museum Group’s five core values and sets out our important aspiration to be a place for everyone. As a national museum group, we have an ability to reach a wide and diverse population of audiences, colleagues and partners through our geography and scale.
We are working hard to understand our organisation better and to foster a culture that recognises and values different backgrounds, mindsets, skills, experience, knowledge and expertise. By having greater diversity, we believe that we will be a stronger and better organisation and ultimately will be able to inspire more futures. We therefore welcome applications from those who bring difference.
